Call Training For Success for The Best Customer Service Training in Rhode Island

For more information on customer service training in Rhode Island and throughout the U.S. please call
(877) 841-8222 or e-mail us at Info@RhodeIslandSalesTraining.com

Every Training For Success customer service training seminar is specifically designed to meet the goals, styles, and objectives of your business.

Customer Service Workshops to Unlock the Hidden Sales Potential of Your Rhode Island Team

Here at Training For Success, our customized and interactive workshops offer:

•    Role playing exercises that reinforce the material and shape each customer service technique to fit your representatives' individual personalities and styles.
•    One-on-one customer service training consultations that tailor the training to solutions that calm difficult customers quickly and satisfy customer needs.
•    Limited class sizes that ensure individual attention.
•    Real world customer service techniques from the Stamford marketplace.

Turn Complaints into Compliments with Customized Workshops by Training For Success

Two Sample Customer Service Programs:

1.) Half-Day Seminar - A.W.A.R.D.-Winning Customer Service
2.) Full-Day Seminar - The Art of Turning Challenge into Cheers

 

COURSE OUTLINES

INTENSIVE 1/2 DAY SEMINAR:
AN A.W.A.R.D.-WINNING CUSTOMER SERVICE

This program provides your customer service representatives with proven customer service techniques that will allow them to quickly control the conversation and diffuse heated situations.

Customer service representatives will learn:

•    Friendly rapport building techniques to create long term customer service relationships
•    How to gain the customer's attention in seconds and make a good first impression
•    Four sets of questions that develop trust and uncover your customers specific needs
•    The single essential technique to handle the objection of the most stubborn customer
•    Eight steps to reveal the hidden reasons that keep a customer from "letting go" of issue
•    Four-part technique to highlight how the customer benefits from your solution over that of the competition
•    Seven solutions that leave the customer smiling
•    Through role-playing and training exercises, all of these techniques become second nature

 

COMPREHENSIVE FULL DAY SEMINAR:
THE ART OF TURNING CHALLENGES INTO CHEERS

This customer service seminar provides your support team with all the skills and techniques necessary to increase customer satisfaction, no matter what their level of expertise. It incorporates all the benefits and customer service training techniques of the 1/2-Day seminar.

Your Customer service representatives will learn:

•    How to increase positive word of mouth no matter how heated the situation.
•    Four steps to teach reps to discuss solutions and benefits rather than problems.
•    How to turn complaints into repeat customer opportunities.
•    Three techniques that will make customer service reps better listeners.
•    Understand why a customer complains and how to use that information.
•    Reading body language and the real meaning of spoken words.
•    Seven exercises to handle the most common objections and challenges that have reps reach 100% of their potential.

We Design your Customer Service Training Workshop as a Member of your Team

It's necessary to fully understand your company's customer service process to develop our training workshops. That's why at Training For Success, we start with an analysis of your business to do just that. We will work at any location that is convenient for your company. No matter where your team is located around Rhode Island, Training For Success can be there guaranteed.

For more information on customer service training in the Rhode Island area and throughout the U.S. please call (877) 841-8222 or e-mail us at Info@SalesTrainingRhodeIsland.com